Return and Refund Policy

Effective Date: September 16, 2026

At Kubernetesora.top, customer satisfaction is one of our highest priorities. We are committed to providing high-quality personal care products, including neck creams, hair removal creams, and deodorant products designed to support your daily beauty and self-care routines.

Because our products are applied directly to the skin, we maintain strict standards regarding hygiene, safety, and product integrity. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return:

• The product must be unused, unopened, and in its original packaging.
• All seals, protective wrapping, and labels must remain intact.
• The product must be returned in a condition suitable for resale.
• Customers must provide proof of purchase, such as an order number or purchase confirmation.

Due to health, hygiene, and safety considerations, opened or used personal care products may not be eligible for return unless the item is defective, damaged upon arrival, or incorrectly shipped.

2. Non-Returnable Items

The following products generally cannot be returned:

• Products that have been opened, tested, or used.
• Items without original packaging.
• Products damaged due to customer misuse, improper storage, or failure to follow product instructions.
• Clearance or final-sale items unless required by applicable law.

For safety reasons, used skincare and personal care products cannot be resold.

3. Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged product;
• A defective product;
• A product different from what you ordered; or
• A package with missing items;

please contact us within 7 days of delivery at:

Email: [email protected]

Please include:

• Your order number;
• A description of the issue;
• Photos showing the product condition and packaging.

After reviewing your request, we will provide instructions for replacement, refund, or another appropriate solution.

4. Return Process

Before sending any return, customers must contact our customer service team for authorization.

Return requests should be sent to:

RAIQWON ONEAL FOUNDATION INC
3480 REGINA RD
CONWAY, SC 29527
United States

Unauthorized returns may not be accepted.

Customers are responsible for ensuring returned products are securely packaged to prevent damage during transportation.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Please allow:

• 5–10 business days for internal processing;
• Additional processing time depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

6. Exchanges

We currently offer exchanges only for:

• Damaged products;
• Incorrect products shipped by mistake;
• Manufacturing defects.

Exchange requests must follow the same verification process as returns.

7. Consumer Responsibility

Customers are responsible for reviewing product descriptions, ingredients, instructions, and usage recommendations before purchase. Customers should discontinue use immediately if irritation or discomfort occurs and consult a qualified professional when appropriate.